🚀 Customer Experience & Operations Specialist – Foodpanda Pakistan (Lahore)

📍 Location: Lahore, Pakistan
🕒 Job Type: Full-Time
🏢 Company: Foodpanda – Part of Delivery Hero Group

🍽 About Foodpanda

Foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission? Delivering amazing experiences — fast, easy, and right to your door.

We operate in 70+ countries worldwide and are headquartered in Berlin, Germany. Since 2017, Delivery Hero has been proudly listed on the Frankfurt Stock Exchange and is part of the MDAX stock market index.

Now, we’re looking for a Customer Experience & Operations Specialist in Lahore who’s passionate about data-driven improvement, customer happiness, and operational excellence.

📌 Role Overview

As a Customer Experience & Operations Specialist, you’ll analyze performance, optimize processes, and drive initiatives to enhance the overall customer journey — from the moment they place an order to post-delivery follow-ups.

You’ll be the bridge between data insights, operational teams, and leadership, making sure every touchpoint leaves customers smiling.

🛠 What You’ll Do

• 📊 Performance Analysis: Monitor key performance indicators (KPIs), track progress, and escalate issues when needed.

• 🛠 Process Optimization: Identify and apply best practices to enhance customer experience and streamline operations.

• 💬 Customer Feedback: Analyze feedback from all stages — pre-delivery, live delivery, and post-delivery — to implement improvements.

• 🤝 Cross-Team Collaboration: Work closely with product, service, and shared service teams to roll out new features and resolve customer pain points.

• 📝 Project Management: Use tools to manage timelines, track progress, and report results to country leadership.

• 🌍 Global Best Practices: Implement proven strategies from regional and global operations to raise local performance.

• 🎯 Proactive Improvement: Monitor potential factors affecting satisfaction and take steps to amplify positives while reducing negatives.

🎯 Who We’re Looking For

• ✅ Experience: 4+ years in analytical roles within customer experience, support, or operations management.

• 📈 Data-Driven Mindset: Ability to analyze data and turn insights into real process improvements.

• 💼 Project Delivery Skills: Hands-on experience managing and completing projects.

• 🖥 Tech Proficiency: Advanced skills in Excel and Google Workspace.

• 🤝 Stakeholder Management: Able to set expectations and influence decisions across teams.

🌟 Why Join Foodpanda?

• Be part of one of the world’s largest delivery platforms.

• Work in a fast-paced, innovative, and global environment.

• Have a direct impact on customer happiness and company growth.

• Collaborate with talented teams across countries.

📩 How to Apply

If you’re ready to turn customer feedback into action, boost satisfaction scores, and shape operational excellence — apply now at Foodpanda’s careers portal.

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