About the job
The Entomologist is responsible for working with customers’ sites; they are charged with having the appropriate pest management programs alongside documentation.
- Responsible for working with Customers, Operations, and the Sales team closely to ensure sites have a proper pest management program with relevant documentation.
- Responsible for monthly/ quarterly/ yearly reporting and also ensuring customers pass audits (internally and externally).
- Quality Checks and Quality Assurance, or regular walk-downs at the customer site, to ensure the pest management service level is maintained.
- Liaise / advise clients on treatment recommendations – including information on control strategies appropriate to each situation
- Handle customer enquiries about difficult pest identification or the preparation of pest identification reports.
- Troubleshooting for unresolved pest issues and working closely with Operations and Sales to resolve these pest issues.
- Conduct monthly and yearly quality inspections.
- Build the technician capability in terms of Pest Management Knowledge to Service Persons; also, other technical knowledge
- Drive Service Quality by working with Branch Operation Managers and Service Supervisors, e.g., Technical Knowledge, etc.
- Develop SOPs to improve weak areas
- Coordinate with Quality Control / Operations for investigation of pest infestation atthe customer site if requesting support
- Attend meetings with customers and find the best solutions
- Other tasks assigned by the superior
Requirements
- 1 -2 years of experience with a Degree in Entomology /biological sciences/ Environmental Science.
- Possesses knowledge of biology and behaviour of structural pests will be an advantage (But not a must)
- Proficient in MS Office applications (Word, Excel, PowerPoint).
- Good documentation skills, well-organized, and detail-oriented.
- Resourceful, proactive, and has a very high level of initiative.
Benefits
- Attractive Salary & Incentives
- Health Insurance
- Life Insurance
- Paid Time Off
- Performance Bonus
- Performance-Based Increments
- Provident Fund
- SIM Allowance
- Travel policy