Role Purpose:
Work closely & amp; jointly with Banc assurance channel partner to ensure CHOICe achieves its business aspiration in
line with the AOP Targets as stated in individual objective setting sheets. Support channel partner in delivering
higher levels of productivity and facilitate the process of Submission –to- Issuance within mutually agreed
timelines. Protect Customer & CHOICe interests by ensuring processes /systems in-use; comply with regulatory
& internal guidelines. Effectively manage channel partner expectations & improve the quality of Relationship
Management to build a mutually benefiting model. Key responsibilities of the job holder are: Business
Development | Mentoring – Coaching | Execution – Implementation of Sales Tactical / Strategies | Achieving
Sales Objectives | Relationship Management. The said role requires the Job Holder to balance Customer
Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOP coupled with
Highest Persistency.
Principal Accountabilities: Key activities and decision making
areas
Typical Targets and Measures
Impact on the Business
To Achieve channel wise targets.
To Achieve desired Branch & SP/BIC/OIC Activation targets.
To Create a healthy Product Mix with traditional >30%
To Create a healthy pool of lead generators across branches.
Achieve new business premium as per AOP
targets rolled out by SSBD
Achieve Traditional Product Mix target
Achieve Smart Sanchay Policy per Branch
per week (CAN & OBC only) as per target.
Achieve 70% Activation target for HSBC
SP (PRM + AWM)
Ensure timely PIR reporting and NIL PIR
pending
Customers / Stakeholders
Provide support to BM/SP/BIC.OICs at the ground level. Make joint
Field calls and motivate them to achieve targets.
Provide support and training for timely Submission, Pendency, and
Issuance management.
Conceptualize and implement local business development initiatives
for lead generation and focused sales.
Provide key inputs on business health to Branch Heads and agree on
tactical initiatives to increase lead generators & their contribution.
Ensure Customer Complaints <=4% of
book
Achieve defined metrics as per Sales
Activity Management process/guidelines
Leadership & Teamwork
Act as mentor and coach for the mapped team of SP/BIC/OICs
Build team spirit and commonality of goal for enhancing sales
Liaise with colleagues across the country to imbibe best practices
Operational Effectiveness & Control
Ensure timely submission of applications at HUB locations
Manage FTRs within 2% and thereby reduce Issuance TATs
Manage Persistency at 85%
Ensure FTR at defined percentage.
Ensure Customer Persistency at defined
percentage.
