About the job
Team Assistant
Job #: req33217
Organization: World Bank
Sector: Administration/Office Support
Grade: GB
Term Duration: 3 years 0 months
Recruitment Type: Local Recruitment
Location: Islamabad, Pakistan
Required Language(s): English, Urdu
Preferred Language(s)
Closing Date: 6/6/2025 (MM/DD/YYYY) at 11:59 pm UTC
Description
Do you want to build a truly worthwhile career? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
Innovation and partnership bond the five institutions of the World Bank Group (WBG): the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA), which together form the World Bank; the International Finance Corporation (IFC); the Multilateral Investment Guarantee Agency (MIGA); and the International Centre for Settlement of Investment Disputes (ICSID). The World Bank Group is one of the world’s largest sources of funding and knowledge for developing countries. It uses financial resources and extensive experience to help our client countries reduce poverty, increase economic growth, and improve quality of life.
The World Bank’s (WB) Pakistan Country Management Unit (CMU), based in the Islamabad Country Office, is responsible for overseeing a large WB country program of about 50 operations lending US$1-2 billion per year to the Government of Pakistan, and mobilizing a modest amount of grant resources. The operations are located across the country. This program includes financing a wide range of operations and direct Advisory Services and Analytics (ASA) for sensitive policy advice, small and large infrastructure operations, and services in a wide range of areas (health, social protection, education, finance, energy, digital, mobility, water and sanitation, solid waste management, urban, agriculture, disaster risk management, environment, domestic revenue mobilization, public financial management, trade, poverty reduction, governance, etc.). The WBG Country Partnership Framework for Pakistan for Fiscal Years 2026-2035 represents a joint commitment with the Government of Pakistan to address some of the country’s most acute development challenges. The Office has about 140 staff, including about 40 IRS staff, and hires short-term consultants, hosts many visiting missions, and the International Finance Corporation’s offices (Islamabad and Karachi). The Country Management Unit (CMU) within this manages the overall portfolio and strategy of the program.
The CMU is led by the Country Director for Pakistan, supported by the Operations Manager (OM) and the Operations team in Islamabad and the Sr. Country Officer and team in Washington, DC. Within the CMU, much of the logistics (visa processing, fleet management, conference and workshops, catering and cafeteria management, visiting mission support, support to internationally recruited staff) and facilities management are grouped under the Business Facilitation Center (BFC) which is under the leadership of the BFC manager and the Facilities Manager (who also report to the Operations Manager).
The Team Assistant will be part of the Administrative and Client Services (ACS) staff in the country office. ACS colleagues provide a range of administrative and operational functions that enable our teams to focus on a full range of functions of the World Bank Pakistan Country Office, including project and program operations, office management, and facilities management. By managing essential administrative tasks, coordinating communications, and facilitating project activities, the Team Assistant plays a crucial role in maintaining the momentum and productivity of the team.
ACS staff, based on the World Bank Pakistan Country Office report to the Operations Manager and may have co-supervisors depending upon their assignment. During an ACS career, the Team Assistant may be assigned different responsibilities depending upon business need.
The Pakistan CMU is looking for a high-performing, energetic member of the ACS team whose responsibilities will include:
- Effectively coordinates relationships with government, private sector, and civil society clients and partners.
- Coordinates with units across the Bank and liaises frequently with team members both at headquarters and in Pakistan.
- Drafts a variety of documents, translating when necessary, and applying effective proofreading and grammar skills in English.
- Uses word processing, shared drives, and desktop publishing skills to produce complex text, reports, figures, graphs, etc., according to standard Bank formats and distribution.
- Coordinates schedules taking priorities into account, monitors changes, and communicates the information to appropriate staff, inside and outside the immediate work unit, including officials outside the Bank Group.
- Assists in preparation and logistical planning for events, e.g., conferences, workshops, negotiations, etc.
- Monitors task budgets and other activities within their teams or clusters and monitors routine deliverables and performance metrics.
- Tracks assigned task/project steps/timetables, coordinates with relevant staff, and provides assistance and/or information on project-related matters.
- Undertakes stretch assignments using analytical, diagnostic, and writing skills.
- Maintains current distribution lists, phone/address lists of project/product contacts, and distributes documents for the team, which also includes maintaining up-to-date work unit project and other files (both paper and electronic)
11. Maintains strict confidentiality of the unit.
- Provide support to World Bank Group missions and staff visits through involvement in the preparation, coordination, planning, and logistics of visits. Also assist where necessary in gathering information, obtaining required clearances, visas, and mission/visit follow-up.
Selection Criteria
- Bachelor’s degree with at least 2 years of experience. Experience in a similar role will be preferred with a reputable national or international development agency.
- Experience working with or for the WBG, coupled with a good knowledge and application of WBG organizations, systems, and procedures.
- Experience, exposure to / understanding of the Government systems will be preferred.
- Strong spoken and written communication skills in English and Urdu.
- Demonstrated initiative and drive for results, including the ability to undertake a diversity of tasks within a rapidly changing and demanding environment on short deadlines.
- Outstanding interpersonal skills with proven ability to work cooperatively with a multi-disciplinary team.
- High degree of motivation, initiative, flexibility, reliability, and responsiveness to changing demands; capacity for effective multitasking, with demonstrated ability of being an independent starter with minimal supervision, and a high capacity to persevere for results.
- Outstanding interpersonal skills with proven ability to work cooperatively with a multi-disciplinary team.
Required Competencies
Technology and systems knowledge – Demonstrates advanced knowledge and experience working with Microsoft Office applications (Excel, PowerPoint, Word, SAP, etc.) and basic graphic design and desktop publishing. Comfortable with testing and learning new applications and mobile technology.
Project and task management – Exhibits good organizational, problem-solving skills, and ability to work competently with minimal supervision. Demonstrates attention to detail and quality. Has the ability to manage multiple tasks and complete tasks within the agreed schedule.
Versatility and adaptability – Demonstrates flexibility and is receptive to the implementation of new solutions. Is willing to stretch their own capability. Demonstrates motivation to avail and adapt oneself to effecting change.
Client Orientation – Exhibits positive and professional client service attitude; is able to understand clients’ needs and complete them professionally
Drive for Results – Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.
Teamwork (Collaboration) and Inclusion – Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.
Knowledge, Learning, and Communication -Able to learn and share knowledge/information across the unit.
Business Judgment and Analytical Decision Making – Able to manage information and support the retention and disposition of information and records. Can search, report, and deliver basic information from various sources and independently respond to basic inquiries. Can prepare analytical reports by gathering data from multiple sources.
Communication – Excellent verbal and written communication skills in both English and Urdu. Can assist in the preparation of written materials by WB administrative guidelines and best practices. Able to write, edit, and proofread. Able to communicate effectively with high-level officials and experts both within the Bank and with government, private sector, and civil society counterparts.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life, and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and we do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.