Commercial Bank of Qatar

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Job Description

Job Summary

To provide a one-stop banking solution for Sadara customers (through combining the Teller and Customer Service roles), to provide integrated, high-quality services for the Sadara customer. Demonstrate sound knowledge of the Bank’s products and services, willing to learn and develop new skills. Having a flexible attitude to work geared to meeting the Bank’s and customers’ needs. Keeping customers at the heart at all times and ensuring delivery of superior quality of service whilst adhering strictly to all relevant regulatory and risk frameworks of the bank. Cash management of all debit/credit transactions. It is a Universal Agent role.

Key Accountabilities

Customer Service

• Initiate contact and probe about the customer needs through increased interaction time, to better map customer needs to recommend appropriate products and or offerings.

• Provide the highest levels of customer service to new and existing customers and act as the “one-point of contact” to fulfil all the needs of customers, making use of cross-references

• Solicit client feedback on value proposition and for new product ideas, and ensure communication of customer feedback to relevant internal stakeholders.

• Manage walk-in customers and assist RM’s as and when needed to ensure a smooth customer experience.

Teller Operation

• Handle all teller activities in processing and recording transactions for bank customers (including but not limited to cashing checks, accepting deposits, withdrawals, processing loan payments, money transfers, and foreign exchange), to provide high-quality services for the CBQ branch customers.

• Conduct all cash management activities as teller (such as but not limited to activities involving receiving paid cash in counter, acting as joint custodian for branch cash, posting and recording of all cash entries, and conduct handover cash in the end of shift), to ensure all branch cash management activities are done in compliance to CBQ guidelines and standards.

Other Accountabilities

Revenue generation

 Collaborate with CBQ stakeholders to maximise cross-referral opportunities.

Continuous Improvement

 Contribute to identifying opportunities for continuous improvement in systems, processes, and implementation best practices that reduce costs and drive overall improvements.

Policies, Systems, Processes & Procedures

 Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service

Statements and Reports

 Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies, and standards.

Quality, Health, Safety, & Environment

 Ensure all relevant quality, health, safety, and environmental procedures, instructions, and controls are adhered to so that the safety of self, customers, and all employees, the quality of products/services, and environmental compliance standards are maintained.

Related Assignments

 Perform other related duties or assignments as directed by their line Manager and requested by RMs to follow up with the Back office if needed

 Supporting other lounges as and when required.

Key Interactions

Competencies

Account Management
Adaptability/Flexibility
Customer Focus
Customer Service
Decision Making/Judgment
Job Knowledge
Managing Conflict
Meeting Management
People Development
Productivity
Quality
Results Focus
Sales Goals
Sales Organization
Sales Skills
Sales Team Support
Self Development
Strategic Thinking/Management
Team Leadership
Technical Skills
Territory Management
Vision and Values

Skills

Skills

Ability to interact with internal and external stakeholders in a multi-cultural environment
ATM Knowledge
Auditing
Auditing
Bank Checks
Bank Computer Systems
Bank Operations
Bank Operations
Bank Policies and Procedures
Bank Policies and Procedures
Bank Policies and Procedures
Bill Payment Procedures
Bond Services
Branch Management
Budgeting
Building and Managing Teams
Cash Drawer Balancing
Cashiers Checks
Certificates of Deposit
Certification in Anti-Money Laundering (CAMS certification)
Check Cashing Procedures
Checking Accounts
Checking Accounts
Closing Procedures
Consumer Lending
Credit Card Accounts
Customer Conflict Management
Customer Contact Management
Customer Focus
Customer Relationship Management
Customer Service
Customer Service
Customer Service
Customer Service
Customer Service Orientation
Customer Surveys
Data Entry
Deposits and Withdrawals
Direct Customer Interface
Due Diligence
Escalation Procedures
Escrow Services
Extensive knowledge of the banking sector in Qatar and the region
Financial Analysis
Financial Consulting
Financial Product Knowledge
Financial Products
Financial Products
Foreign Exchange
Foreign Exchange
Functional Management
Holiday and Vacation Clubs
In-depth knowledge of cheque processing
Insurance Knowledge
Interpersonal Relations
Issues Management
Knowledge of AML/ CFT process and KYC regulations
Knowledge of the Retail Banking Industry and branch banking
Leadership
Listening
Loan Management
Loan Payment Procedures
Loan Processing
Mutual Funds
Negotiating
New Accounts
Night and Mail Deposit Procedures
Online Banking
Online Banking
Online Banking
Oral/Written Communications
People Management
Performance Management
Personal Banking
Planning
Private Client Services
Problem Solving
Problem Tracking Tools
Product/Service Knowledge
Recruitment
Regulatory Compliance
Regulatory Compliance
Regulatory Compliance
Relationship Management
Relationship Management
Resource Management
Risk Analysis
Risk Management
Safe-Deposit Box Procedures
Salesmanship
Salesmanship
Savings Accounts
Savings Accounts
Security Procedures
Security Procedures
Series E Bonds
Service Culture Creation
Service Level Agreements
Strategic Planning
Teller Computer Systems
Travelers Checks
Vault Procedures

Education

Bachelor’s Degree, preferably in a Business-related major

More about this job

Universal Banker (Qatari & Children to Qatari Mother): Task, Role and Opportunities

Banking industry has always been a great profession with highest level of respect since times immemorial. As there has been an increase in growth of the financial institutions particularly in the Gulf region, specifically Qatar, the promotion of the Universal banker has become an issue of much concern. This position not only plays a critical role in provision of comprehensive banking services but also opens up career opportunities to Qataris and also the children of Qatari mothers who are accorded priority in their employment at many organizations.

This informative blog will enlighten you about everything concerning the job position of the Universal Banker, its place in the Qatari market, talent needed to pursue it, advancement opportunities, and why it has emerged as a sought after career field.

What is Universal Banker?

A Universal Banker is a contemporary banking formula which has the task of carrying out customer service as well as sales. As opposed to the traditional bank employees that perform one duty only, like handling cash or opening the accounts, Universal Bankers incorporate various duties within one person.

They are developed to deal with transactions, financial consultancy, product sales and customer relationship management. This renders them central to the competitive financial world in the current situation.

As simply described, a Universal Banker is the all-purposed answer to customers, so they are sure of getting holistic and personalized banking services.

Why is this the Role Important in Qatar?

Due to the economic expansions and the vision 2030 plan by the government, the banking sector in Qatar is developing in leaps and bounds. Banking institutions are directing its attention to customer experience, financial inclusion, and digital banking.

The Universal Banker role is gaining significance as it is becoming necessary to have a commonality in all of the policies which are being carried out.

Customers like to have their financial requirements attended through one contact person.
Banks are looking to minimize costs and to streamline operations through role integration.
The financial sector in Qatar is fast growing and in need of talented individuals.
Qataris and children of Qatari mothers are given a higher priority to these jobs which accordingly provide chances of national growth.

Universal Banker Job Responsibilities

The responsibilities of a Universal Banker are varied and self-centered. They will play the following role:

1. Customer Service

Greeting and helping the clients with the account inquiries.
Accepting deposits, withdrawal and transfers.
Solving customer grievance with grace and aptitude.

2. Sales and Relationship Management

Advertising of the bank products e.g. credit cards, loans and insurance.
Establishing a long term customer trust.
Assisting clients in order to select the appropriate financial instruments.

3. Digital Banking Helpline

Training the customers on the use of mobile banking and online.
Assisting customers with the digital transactions and troubleshooting.

4. Financial Guidance

Giving counsel on savings accounts, investment plans and retirement options.
Advising in risk and returns of financial products.

5. Compliance and Security

Abiding by all the security rules and banking regulations.
Preventing risk and fraud in transactions.

What Skills are needed to be a Universal Banker

Application of technical knowledge and soft skills is required in order to be successful as a Universal Banker in Qatar:

Communication Skills – The ability to talk clearly and also to listen.
Customer Service – Patience, empathy and courtesy.
Sales Talent – Becomes an evangelist without being obnoxious.
Financial Knowledge – Comprehending finance services, banking regulations.
Online Skills – Mobile Money Apps, ATMs, and internet banking.
Time Management – Managing various clients effectively.

So Why Qataris and Children of Qatar Mothers are Preferred

In Qatar, the employment regulation and nationalization efforts give incentives to organizations including banks to employ Qatari nationals. Further, the children whose mother is of Qatari origin are considered with particular attentiveness, notwithstanding the fact whether their father is of Qatari and non-Qatari background.

This policy will assist in the following ways:

Maximize the utilization of the local banking talent.
Create jobs to young Qatari as well as providing a stable job.
Encourage national development and help stop the reliance on foreign laborers.
Promote Qatari mothers family to take advantage of the economic opportunities.

This is a great strength and a highly approachable job opportunity to both the Qatari and children of Qatari mothers interested in working within the Universal Banker position.

Opportunities of Career Growth

The Universal Banking career has plenty of opportunities in its growth:

Personal Banker – This is entry level position and deals with accounts and other standard services.
Relationship Manager – People will connect more with the client and develop premium accounts.
Wealth Advisor – Specialised financial planning with high earning customers.
Branch Manager – Leadership position with several years experience.
Corporate Banking – Banking of large companies and organizations.

The Qatari economy is on the rise and banks are implementing more services as such an encourage the Universal Bankers to rise to other positions.

Salary and Benefits

The pay of Universal Banker in Qatar is dependent on the experience, the reputation of the bank, and qualifications. On average:

Entry-level: QAR 7,000 – 10,000 per month.
Mid-level: 12000 QAR – 18000 a month.
Top management: QAR 20,000+ a month.

Other advantages can be mentioned as follows:

Housing allowance
Medical cover
The annual bonuses
Salaried vacation and tickets.

This has made banking one of the stable and well paying career in Qatar.

Difficulties of the Work

Despite the attractions associated with this job, Universal Bankers have to contend with a few challenges:

Strength of market intelligence.
How to handle troublesome clients.
Keeping current with banking restrictions and the technology.
Dealing with stressful information that is imposed by the management and professionalism.

Nevertheless, the job can be satisfying to many professionals since it offers them a sense of respect, protection, and personal development.

How To Be A Universal Banker in Qatar

In case you are a Qatari citizen or a child of a Qatari mother, these are the possibilities to enter this profession:

Requirement – An educational degree in Business, Finance, or Economics is a plus.
Experience – Begin in customer service or junior banks.
Training – Go on professional training in sales, compliance and customer service.
Networking – Find networking in the banking sector.
Cerifications – Extra cerifications in banking and finance increase employment opportunities.

Universal Bankers in Qatar in the Future

Prospect of this profession is very bright. Although the growth of digital banking is taking place, the interactions with a human are still necessary especially when making important decisions about loans, mortgages, and investments.

As Qatar economic growth continues alongside growth of banks, the volume of trained skilled Universal Bankers required in the economy will keep on increasing. This is highly secure and stable career path among the Qataris and the children of Qatari mothers.

FAQs

Q1. How is the difference between a Universal Banker and a (traditional) banker?
The work of a Universal Banker consists of transactions, selling and providing financial advice as compared to the case of the all-time traditional bankers that only perform one job.

Q2. Is it required to have a degree in finance in order to become a Universal Banker?
A degree in business or finance is preferred but essential is that person has good communication and customer service skills.

Q3. Are jobs applied by young children of Qatari mothers?
Most banks in Qatar have a tendency to favor children belonging to Qatari mothers especially when their father is not Qatari.

Q4. Does the job put a strain on you?
Meeting sales targets, dealing with complaints can at times be stressful, yet it is also rewarding as it comes with some respect and benefits attached to the job.

Q5. What should be the career of Universal Banker?
With experience, you can become a relationship manager, wealth advisor or a branch manager with an entry-level banker.

Conclusion

Universal Banker happens to play a very crucial role in Qatar and the work is also quite rewarding. It is one of those professions where you guide people on how to manage their finances, give them financial advice and establish trust. To Qataris and the children of Qatari mothers this profession is a great source of stability, growth and homeland contribution.

With relevant skills, education, and commitment, Universal Bankers can become successful individuals who can aid the vision of the growing financial industry of Qatar.

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Universal Banker (Qatari & children for Qatari mother) Full Time